• Check modem is correctly plugged in? Make sure that the modem cable is plugged into wall socket.

• Reboot ...Shut down the computer, wait 60 seconds, restart the computer and try to connect again.

• Check your username and password. it should read username@orara.com.au and check the caps lock isn't on when you type your password in.

•  Check your phone line has a dial tone, maybe you have to plug a normal phone in to hear the dial tone.

• Turn the computer off, unplug the phone line from the modem  and also unplug the power both for 60 seconds. then plug them back in and restart you computer.

if none of these ideas have worked please call 02 6653 9118 for assistance.